Our Family Support Hub Webpage is here to support parents, carers and families by connecting you with trusted services available through Liverpool City Council and local community organisations. Whether you are looking for advice, practical help or specialist support, this space is designed to make it easier for families to access the services available to them.

 

Because our school is located in West Derby, the services listed here are particularly relevant to families living in West Derby, Croxteth, Norris Green and surrounding Liverpool communities. Many services offer local appointments, outreach support or online guidance.

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​​Housing Support

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If you need help with housing issues such as finding accommodation, managing rent, homelessness support or housing advice, Liverpool City Council and local housing partners can provide guidance and practical assistance.

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• Liverpool City Council Housing: https://liverpool.gov.uk/housing/

• Homeless or at risk of homelessness: https://liverpool.gov.uk/housing/homeless-or-at-risk/

• Apply for social housing through Property Pool Plus: https://www.propertypoolplus.org.uk/

 

Liverpool City Council can help families who are homeless or at risk of losing their home, including providing advice, assessments and access to emergency accommodation if required.

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Mental Health and Emotional Wellbeing

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Support is available for both parents and children who may be experiencing stress, anxiety, low mood or other mental health concerns. Local services can offer counselling, wellbeing programmes and advice on accessing specialist care.

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• Liverpool Family Information & SEND Directory (Health & Wellbeing): https://fisd.liverpool.gov.uk/

• Young People’s Advisory Service (YPAS): https://www.ypas.org.uk/

• NHS Mental Health Services (Mersey Care): https://www.merseycare.nhs.uk/

 

These services provide counselling, wellbeing advice and specialist mental health support for families.

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Young Carers Support

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Young people who help care for a family member can access dedicated support services. These programmes provide practical help, social opportunities and guidance to ensure young carers feel supported at school and at home.

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• Barnardo’s Young Carers Liverpool: https://www.barnardos.org.uk/what-we-do/services/liverpool-young-carers

• Liverpool Family Information Directory: https://fisd.liverpool.gov.uk/

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Early Help

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Early Help services work with families who may need extra support before difficulties become more serious. This can include help with behaviour, routines, parenting challenges or family relationships.

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• Liverpool Family Help Service: https://liverpool.gov.uk/referrals/childrens-social-care-referrals/access-family-help-support/family-help-hubs/

 

Family Help services work with schools, health services and other professionals to support families and improve outcomes for children.

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SEND Local Offer

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Liverpool’s SEND Local Offer provides information about support available for children and young people with Special Educational Needs and Disabilities (SEND). This includes education, health services, therapy support and community activities.

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• Liverpool SEND Local Offer: https://liverpool.gov.uk/children-and-families/special-educational-needs-and-disabilities/send-local-offer/

• Liverpool Family Information & SEND Directory: https://fisd.liverpool.gov.uk/

 

The Local Offer helps families find education, health and social care support services in one place.

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Safeguarding and Family Safety

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If you are worried about the safety or wellbeing of a child, confidential advice and safeguarding support is available. These services work to ensure children and families receive the protection and help they need.

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• Liverpool Children’s Social Care: https://liverpool.gov.uk/children-and-families/

• Report a concern about a child: https://liverpool.gov.uk/children-and-families/childrens-social-care/

 

Safeguarding services work to ensure children and young people are safe and receive the support they need.

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Financial Support and Benefits Advice

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Families can access advice on benefits, grants, cost-of-living support and budgeting. Local services may also help families apply for funding or emergency support where needed.

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• Liverpool City Council Benefits and Support: https://liverpool.gov.uk/benefits/

• Discretionary Housing Payments: https://liverpool.gov.uk/benefits/housing-benefits/discretionary-housing-payments/

• Citizens Advice Liverpool: https://www.citizensadvice.org.uk/

 

Discretionary Housing Payments may provide short-term help if housing benefit or Universal Credit does not cover rent costs.

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Rights and Legal Support

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Free and confidential advice is available to help families understand their rights around housing, employment, benefits, family law and education.

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• Shelter Housing Advice: https://england.shelter.org.uk/get_help

• Merseyside Law Centre: https://www.lawcentremerseyside.org.uk/

 

These organisations offer expert guidance on housing law, eviction advice and benefits support.

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Drugs and Alcohol Support

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Specialist support services are available for individuals and families affected by drug or alcohol use. These services provide confidential advice, recovery programmes and family support.

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• Change Grow Live Liverpool: https://www.changegrowlive.org/

• Liverpool Drug and Alcohol Support: https://liverpool.gov.uk/health-and-social-care/

 

These services provide recovery programmes, counselling and family support.

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Family Hubs

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Liverpool’s Family Hubs provide a welcoming space where families can access a range of services in one place. This includes parenting advice, health services, play sessions and community support.

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• Liverpool Family Hubs: https://liverpool.gov.uk/children-and-families/family-hubs/

• Family Information & SEND Directory: https://fisd.liverpool.gov.uk/

 

Family Hubs offer parenting advice, activities for children, health services and support for families at different stages of life.

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Support for Single Parents

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Local organisations provide advice, peer support and practical guidance for single parents. These services aim to reduce isolation and help families access the support they need.

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• Gingerbread (Support for Single Parents): https://www.gingerbread.org.uk/

• Family Information Directory: https://fisd.liverpool.gov.uk/

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Sleeping and Parenting Programmes

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Parenting and sleep programmes are available to support families with routines, behaviour strategies and children’s sleep difficulties. These programmes can help parents build confidence and develop practical approaches for home life.

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• Liverpool Parenting Support Services: https://fisd.liverpool.gov.uk/

• NHS Sleep Advice for Children: https://www.nhs.uk/live-well/sleep-and-tiredness/

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Low-Cost Food Pantries and Community Food Clubs

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Food pantries offer longer-term food support where families pay a small weekly amount to access groceries worth significantly more.

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• Your Local Pantry (community food clubs): https://www.yourlocalpantry.co.uk/

• Millennium Mobile Pantry – West Derby Millennium Centre (L12): https://www.yourlocalpantry.co.uk/pantry-listings/liverpool-millennium-mobile-pantry/

• Liverpool City Council – Foodbanks: https://liverpool.gov.uk/benefits/help-in-a-crisis/foodbanks/

• North Liverpool Foodbank (Trussell Trust): https://northliverpool.foodbank.org.uk/

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